Accountancy
171
Agriculture, Fishing
3
Finance, Insurance
110
Call Centres
0
Catering & Hospitality
128
Construction, Property
131
Customer services
77
Defence/Armed Forces
67
Education
5
Electronics
70
Engineering, Manufacturing 174
Graduate, Trainees
62
Healthcare & Nursing
103
Human resources
78
IT & Internet
877
Legal
73
Management consultancy 63
Marketing, Advertising, PR 75
Media, Creative
12
Non-profit, Charities
0
Public sector & Services
17
Recruitment sales
98
Retail, Wholesale
55
Restaurant & Food Service 6
Sales
157
Science
23
Secretarial, Administration 48
Security
0
Senior appointments
8
Telecommunications
4
Transport, Logistics
12
Travel, Leisure, Tourism
43
Other
67
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: IT & Internet Vacancy 1216 |
| Post:Customer Support Manager - Essex - £dependent on e
|
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Nottingham
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| The announcement text: |
Customer Support Manager - Essex - £dependent on experience
This position includes managing the support services through a team of dedicated support professionals. The technology involved is developing constantly so managing change through team advancement is crucial. Your mission will be to deliver an every increasing level of customer service through a highly skilled, trained and motivated team of support professionals. This will involve a high dedication to staff development together with a progressive ?can do? approach to make our support and service even better for every customer.Key skills: Increase the already impressive customer retentions statistics in terms of both percentage of users and revenue Further develop the existing support team in both the technical and soft skills aspects of the role. Implement a series of customer satisfaction bench marks in order to measure your success. Spearhead the upgrade our electronic support systems to aid the self service delivery of technical support matters and work with our reseller partners to replicate your team success within their support operations. You will be a natural leader and MUST have at least 3 years experience management experience in team building, coaching, mentoring, reviewing and general staff development . Your past roles will have included hands-on Customer Service aspects, ideally to a level where you teach others to replicate your skills. We are looking for someone who has had hands on experience of a software accounting application and general appreciation of double entry bookkeeping would be advantageous. An exceptional telephone manner and high communication skills are required along with a well organised and structured approach to day to day activities. for further opportunities please visit www.additionalresources.net
Key Skills: Support manager, Accounting, Accounts, customer service.
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| Contact information |
| Employer: |
|
| Email: |
|
| Phone: |
0115 840 7597
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| |
Publication date: 2009-03-20 12:26:27
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